Invite a household manager

A household sometimes needs a second person who can sign in and manage it — a second parent, a grandparent doing the school run, anyone the first manager wants sharing the load. This recipe adds them from the admin panel, by email address alone.

Who: Membership Manager or Club Admin. Where: the admin panel, a household's record. Takes: about 1 minute.

Before you start

You only need the person's email address — they give their own name the first time they sign in, so there's nothing else to fill in on their behalf.

If the person already has a member record of their own, this isn't the recipe: use Add Existing Member instead, covered in Members and households → Move someone in, out, or between households. Members can also invite each other, from Profile → Household in the member app.

Steps

1. Open Members → Households and find the household. Open it.
2. On the Household Members tab, choose Invite Manager.
3. Enter their Email address. An address that already has an account elsewhere on the platform is fine, so long as it isn't already linked to a different member.
4. Confirm. You'll see Invitation sent.

inviting a household manager by email address alone

What happens next

• A new member record is created for them, with the role Manager and no membership of their own — the product's status for someone who looks after a household without taking part themselves.
• They're emailed a sign-in link — there's no password to set. Following it takes them to a short profile step to give their own name, then straight into the household.
• From then on they can see and manage everyone in the household — subscriptions, event registrations, everyone's details.
• The invitation is written to the activity log against the household.

During a pilot, this counts against your login cap

Your club's pilot login limit counts logins, not member records — inviting a manager uses one of your allotted logins. See what's switched off during a pilot.

If it does not work

I can't find Invite Manager

It's on the Household Members tab of a household's own record, not on an individual member's record — open the household from Members → Households first.

The invitation says the email is already taken

Only an address linked to a different member is refused. If the address belongs to someone with no member record at all — an orphaned sign-in from a blocked registration — the invite adopts it rather than failing; if it's genuinely somebody else's login already, use a different address or ask them to check which club account they're signed in with.

They never received the email

Check the address for a typo on the household's Household Members tab, and ask them to check spam. There's no resend button on an invitation — enter the same address again and a fresh invitation goes out.

The club has run out of login slots

During a pilot, the invitation is refused once your login cap is reached. Remove a login that's no longer needed, or ask us to raise the limit.

See also

• Members and households — households, and everyday member jobs
• Give an imported member a sign-in — the equivalent job for someone already on the roster